{"id":1492,"date":"2024-12-30T09:24:49","date_gmt":"2024-12-30T02:24:49","guid":{"rendered":"https:\/\/dreamlinertravel.com\/faq\/"},"modified":"2025-08-25T09:44:49","modified_gmt":"2025-08-25T02:44:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/dreamlinertravelcom769.mbws.vn\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t<section class=\"section\" id=\"section_740941660\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-1217310855\">\n\n\t<div id=\"col-468300934\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Book a tour<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1807978042\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-813165855\" class=\"accordion-item\">\n\t\t<a id=\"accordion-813165855-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-soon-will-i-receive-tour-information?\" aria-expanded=\"false\" aria-controls=\"accordion-813165855-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How soon will I receive tour information?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-813165855-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-813165855-label\" >\n\t\t\t\n<p>Once payment is completed, you will receive tour confirmation details via email within 24 hours. If you need further assistance, please contact us. <a href=\"tel:0939 741 418\">0939 741 418<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-467211262\" class=\"accordion-item\">\n\t\t<a id=\"accordion-467211262-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-deliver-tour-documents-to-your-door?\" aria-expanded=\"false\" aria-controls=\"accordion-467211262-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you deliver tour documents to your door?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-467211262-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-467211262-label\" >\n\t\t\t\n<p>Tickets and tour guides will be sent by email or picked up at the departure point. If you want delivery, please contact us when booking or call <a href=\"tel:0939 741 418\">0939 741 418<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3943396728\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3943396728-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-transportation-included-in-the-tour-price?\" aria-expanded=\"false\" aria-controls=\"accordion-3943396728-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is transportation included in the tour price?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3943396728-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3943396728-label\" >\n\t\t\t\n<p>Tour price includes all transportation costs according to the program. Other personal expenses will be clearly announced in each itinerary.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center\"  id=\"row-1398286224\">\n\n\t<div id=\"col-1691586\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Pay<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1247407131\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2761757411\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2761757411-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-forms-of-payment-are-available?\" aria-expanded=\"false\" aria-controls=\"accordion-2761757411-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What forms of payment are available?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2761757411-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2761757411-label\" >\n\t\t\t\n<p>Travel &#8211; Mat Bao WS accepts bank transfers, credit cards, e-wallets and cash payments at the office. If you have any difficulties, please contact us. <a href=\"tel:0939 741 418\">0939 741 418<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3406389881\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3406389881-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-get-a-refund-if-i-cancel-the-tour?\" aria-expanded=\"false\" aria-controls=\"accordion-3406389881-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I get a refund if I cancel the tour?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3406389881-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3406389881-label\" >\n\t\t\t\n<p>Refund policy applies according to the terms for each tour type. For detailed advice, please send your request to <a href=\"mailto:sales@dreamlinertravel.com\">sales@dreamlinertravel.com<\/a> or contact <a href=\"tel:0939 741 418\">0939 741 418<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2647265476\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2647265476-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-receive-electronic-invoices?\" aria-expanded=\"false\" aria-controls=\"accordion-2647265476-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do I receive electronic invoices?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2647265476-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2647265476-label\" >\n\t\t\t\n<p>We will issue an electronic invoice when you request and have paid for the tour. Please provide invoice information when booking a tour or <a href=\"mailto:sales@dreamlinertravel.com\">sales@dreamlinertravel.com<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center\"  id=\"row-2042651998\">\n\n\t<div id=\"col-1200665238\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Tour refund\/change<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1505408673\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3716163128\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3716163128-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-change-the-date-or-transfer-the-tour?\" aria-expanded=\"false\" aria-controls=\"accordion-3716163128-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I change the date or transfer the tour?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3716163128-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3716163128-label\" >\n\t\t\t\n<p>Customers can change the departure date or transfer the tour according to regulations. Please contact <a href=\"tel:0939 741 418\">0939 741 418<\/a> for specific instructions.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-292706814\" class=\"accordion-item\">\n\t\t<a id=\"accordion-292706814-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-the-tour-is-canceled-due-to-objective-reasons?\" aria-expanded=\"false\" aria-controls=\"accordion-292706814-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What if the tour is canceled due to objective reasons?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-292706814-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-292706814-label\" >\n\t\t\t\n<p>In case the tour is canceled due to force majeure, WS Storm Eye Travel will proactively contact to refund or support transferring to another suitable tour.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2414497252\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2414497252-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-i-want-to-refund-the-tour?\" aria-expanded=\"false\" aria-controls=\"accordion-2414497252-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What should I do if I want to refund the tour?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2414497252-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2414497252-label\" >\n\t\t\t\n<p>To refund the tour, please send a request email to <a href=\"mailto:sales@dreamlinertravel.com\">sales@dreamlinertravel.com<\/a> with booking details, or contact <a href=\"tel:0939 741 418\">0939 741 418<\/a> for the fastest support.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_740941660 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1492","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dreamlinertravelcom769.mbws.vn\/en\/wp-json\/wp\/v2\/pages\/1492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dreamlinertravelcom769.mbws.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dreamlinertravelcom769.mbws.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dreamlinertravelcom769.mbws.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dreamlinertravelcom769.mbws.vn\/en\/wp-json\/wp\/v2\/comments?post=1492"}],"version-history":[{"count":1,"href":"https:\/\/dreamlinertravelcom769.mbws.vn\/en\/wp-json\/wp\/v2\/pages\/1492\/revisions"}],"predecessor-version":[{"id":2962,"href":"https:\/\/dreamlinertravelcom769.mbws.vn\/en\/wp-json\/wp\/v2\/pages\/1492\/revisions\/2962"}],"wp:attachment":[{"href":"https:\/\/dreamlinertravelcom769.mbws.vn\/en\/wp-json\/wp\/v2\/media?parent=1492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}